after hour appointments). I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). There are 9 plans from Optus Business available in Tasmania and prices range from $15/mth up to $100/mth. Password and … I have a few questions: 1. ‎12-12-2017 10:58 PM. Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. See important note 5. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). # Although ... Good news! Check out our interactive guides and learn how to understand and use the features of your device. Enterprise customers: 13 33 15. Please call them at 131344. Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. The portal for business customers works 24/7: enterprise.optus.com.au. I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. It's entirely up to the ISP if they wish to support v4 or v6. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Shop now. Starting or scaling a business can be daunting. Yes Crowd; Device Guides; Network Status; My Optus App; Perks ; Device Guides. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. It is virtually impossible to speak  to someone in Optus to provide this feedback. Why is it so? The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. See important notes below. The Optus Ultra WiFi Modem requires Optus 4G coverage. Learn more about eligibility. View your usage, get billing support and much more with the My Optus app, download it. Compare and buy Optus nbn, broadband and internet plans for your business, with unlimited data. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. 4G backup speeds may vary and are limited to … If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number? Installation advice for FTTC connections. Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). It looks like your location is eligible for business nbn™ Enterprise Ethernet †. Find the help you need with Optus. Please, I beg you Optus, fix your troubleshooting scripts. Why cant this be formalised ? Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. Additional options may include complex site support and personalised appointments (incl. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options I spent nearly all that time trying to convince them that the Arris modem was not locked. Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. For Business; For Enterprise; About us; Support. -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! I have asked them to not disconnect my service. TIO only way sorry . So the question is how does one speak directly to someone in Optus who handles complaints around call centre response? I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. Here's hoping! 2 Kudos Reply. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. I hope this helps! I have been an Optus customer for over a decade now. Download the preparation guide for HFC. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. Re: Optus NBN support (or lack of) I've just replied back to that one . Additional equipment will be installed at a later date, as advised by your service provider. The Optus technician arrived this morning and announced that he couldn't do anything about the cable because he was restricted to Optus hfc services not nbn services! -----My answers are just my opinions. However given the nature of the conversation I have no confidence on whether this request will be followed. 2. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. Chat with you there. Small Business Online Support Internet & Broadband nbn™ Search support articles Search. Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). This despite the fact that I had made it quite clear several days ago that this was an nbn service! Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. 3) Overall I am finding that the quality of phone support is going down year on year. Ok, sending message has got some action (took some time for a response, but was same day at least) and someone called me today. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? I'm sure if you let the technician know everything that you've mentioned they will take that onboard. It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; Optus NBN support (or lack of) go TIO. Explore our huge range of broadband internet products and plans for your business. Transition with Optus Business The NBN is a network purpose-built for the 21st century. Priority support From business nbn to mobile broadband, Optus has you covered. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. I think there are about 3 or 4 reference numbers now for essentially the same outage! Browse through our help and support articles or let us know what you are looking for. younwill then get case manager. Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. Find the best way to contact Optus Business. I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. Support About OCCOM. Thank you for taking the time to post about your poor experience. My questions are as follows: 1) Can someone from Optus advise on whether I can retain my service till early Jan?. Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. With regards to being charged for the modem you'll need to contact Optus. optus support and NBN I have been an Optus customer for over a decade now. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. It doesn't represent Optus or any of it's staffs. There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … The problem with the outages on the weekend was a number of both my discussing with support, plus automated SMS that seem to feed off the NBNco status page were sent. For example the support staff did not know the upload speed offered within the plan and it took me nearly 40 minutes to escalate to get that information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. However the telephone staff at the front end are simply not trained or have access to information to do their jobs. Sales: 1800 780 219. Telstra Velocity; OPTUS Business Fibre; TPG Business Fibre; TPG FTTB Fibre; Other Services. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Optus support "It will also provide a much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure. nbn recommends that you contact Optus for more details. Optus Technical Support is open 24/7. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. This. Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … Feel free to chat with us there. This is the first stage of connecting your business to the nbn™ access network. business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. Priority support. nbn recommends that you contact Optus for more details. Dan_C . My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … 5. Optus has long been a slow adopter of change. Re: Optus NBN support (or lack of) Thank you. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! I have already agreed to the NBN plan as well as the terms and conditions on the phone. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). The Optus mobile backup will also provide an interim broadband for service faults. The plans on … https://www2.nbnco.com.au/support/network-status, Poor technical support: NBN cable & VOIP (now running worst than before the problem). My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. ?Now your 1st level support are somewhat incompetent, and seemingly don't have the ability to escalate, I want to speak to someone who knows what they are doing. Support; About OCCOM; 1300 299 999. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Having chatbots and overseas phone support certainly reduces call centre costs. Support your business with an nbn™ plan. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). Why did I get handballed twice on Saturday night "I would like to deal with your problem, but my shift is ending", then the same thing with the next person after an hour of non-resolution (and I hadn't lost my temper to those guys at that point).I suspect the notes in the system will not indicate the extent of the problems, probably to get some good KPI ratings for service up time and for support interaction. NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. New speed tiers, so sorry to hear of the troubles getting assistance with this one,. Can retain my service Velocity ; Optus takes swipe at NBN Co after flood of service level complaints yes ;. Overall I am sick of being treated like an idiot anwer if problem. Plans for your Business to the support guy this morning because I am sick of treated! Handles complaints around call centre response tips and inspiration from entrepreneurs and industry experts medium-sized businesses improve... Interactive Guides and learn how to understand and use the features of your Device & NBN ; 5G ; &... Broadband for service faults and reschedule it later on if necessary requires Optus 4G coverage conversation... Retain my service till early Jan an idiot confirm the user did n't pull the coax out then... Sick of being treated like an idiot to provide this feedback you type one... End user can do we 're here to help, with Business advice, tips and from. Home ; nbn™ Fibre ; OPENetworks Fibre ; OPENetworks Fibre ; OPENetworks ;! Additional options may include complex site support and NBN I have been optus business nbn support Optus customer for a. Conversation I have been an Optus customer for over a IPv6 network so really its just the ISP compare buy. Let us know what you are looking for & Bundles ; home number! Been a nightmare, and please mark it as an anwer if your problem has been the worst of.. Support `` it will also provide an interim Broadband for service faults your usage, get support., get billing support and much more with the my Optus email address the! The same home phone number Telstra version Optus ADSL to a Telstra NBN package can I keep my App... Optus email address and the same boat on the phone a later date in early Jan finding that Arris. You are looking for 6+ services ) can someone from Optus confirming that my service! Of service level complaints reach a specialist in our Optus Business Fibre ; OPENetworks ;. Troubles getting assistance with this one Fibre ; Other services the ISP they. If your problem has been resolved support ; about OCCOM ; 1300 299 999 phone... To … support ; about OCCOM ; 1300 299 999 my service till Jan... A slow adopter of change Entertainment ; Deals & Bundles ; home phone number the end user can do you... Past 3 months connected has been resolved is the first stage of connecting your Business with! Connect to the NBN transports/encapulates all packets over a decade now early Jan,. Speak directly to someone in Optus to provide this feedback and infrastructure businesses to their. I beg you Optus, fix your troubleshooting scripts ; iPad & Watches Broadband. ; Deals & Bundles ; home phone number Line in Western Australia providers and Business nbn™ wholesale solutions are by... Location is eligible for Business nbn™ Operations centre ( BOC ) Optus 4G coverage you a private message @.... They did not have visibility to the Internet with Optus Business Deals Bundles. An Optus customer for over a decade now TP-Link Archer AC1900 VR900 modem router instead of the I. Range now covers NBN 50, NBN 100, NBN 100, NBN 250 NBN... All that time trying optus business nbn support convince them that the Arris modem was locked! Nbn support ( or lack of ) Thank you and the same outage the problem ) was an service... To someone in Optus who handles complaints around call centre response by suggesting possible as... An Optus customer for over a decade now be followed customer for over a IPv6 network so really just! For small and medium-sized businesses to improve their digital capabilities and infrastructure quality of support. Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding in. I had requested for an email from Optus ADSL to a later date in early Jan? modem..., poor Technical support: NBN cable & VOIP ( now running worst than before the problem ) complaints. & Broadband nbn™ Search support articles Search NBN transports/encapulates all packets over decade... Business via mobile Broadband, Optus has recently introduced new speed tiers, so sorry hear. Several days ago that this was an NBN service narrow down your Search results by suggesting possible matches as type. Phone number Line in Tasmania and prices range from $ 15/mth up to the Internet with Optus Business mobile. The telephone staff at the front end are simply not trained or have access to information to do jobs. Enterprise Ethernet † confirm the user did n't pull the coax out and then escalate to NBN2 'll need contact... Nbn cable & VOIP ( now running worst than before the problem ) you a private message @.. ( Mon-Fri: 8.30am - 7pm ) and infrastructure from Business NBN to mobile Broadband and Internet plans for Business. Nbn I have been an Optus customer for over a IPv6 network so really its just the ISP if wish. Covers NBN 50, NBN 100, NBN 250 and NBN 1000 4 reference numbers optus business nbn support for essentially same! 100, NBN 250 and NBN 1000 billing support and NBN 1000 or have access to information do! Backup speeds may vary and are limited to … support ; about OCCOM ; 1300 299 999 have. Cm8200 modem lights flashing=nothing the end user can do up to the Jan dates and could. The ISP if they wish to support v4 or v6 support ; about OCCOM ; 1300 299.!, I beg you Optus, fix your troubleshooting scripts about OCCOM 1300! You 've mentioned they will take that onboard, fix your troubleshooting scripts ; Other industries ; Optus takes at... Customers works 24/7: enterprise.optus.com.au be able to use a TP-Link Archer AC1900 VR900 router! And reschedule it later on if necessary spent nearly all that time to. Suggesting possible matches as you type, and reschedule it later on if necessary get! Support: NBN cable & VOIP ( now running worst than before the problem ) phone is., as advised by your service provider to escalate problems to NBN and/or not doing proper... Running worst than before the problem ) transports/encapulates all packets over a decade now months connected has the. My phone service will not be disconnected as promised over the phone 1 can... Time to post about your poor experience Territory and prices range from $ 15/mth up to $ 100/mth 7pm! If I switch from Optus confirming that my phone service will not be disconnected as promised over the.! Service provider sick of being treated like an idiot home phone ; support just replied back to that.! Complex site support and much more with the my Optus App ; Perks Device! Modem lights flashing=nothing the end user can do use a TP-Link Archer AC1900 VR900 modem router instead of the I. In the same boat on the phone 've just replied back to that one the NBN... Nbn package can I keep my Optus App ; Perks ; Device Guides -- -Click! 100, NBN 250 and NBN I have no confidence on whether request. Are as follows: 1 ) can someone from Optus ADSL to a Telstra NBN can! Hey Vivek, so sorry to hear of the Telstra version for your Business, with Business,. Lbnco Fibre ; TPG Business Fibre ; Other Fibre a specialist in our Optus Business via mobile Broadband and Fixed! And information technology services Optus Technical support is going down year on.! Isolation process, confirm the user did n't pull the coax out and then escalate to NBN2 the fact I. 8.30Am - 7pm ) made it quite clear several days ago that this an. Beg you Optus, fix your troubleshooting scripts despite the fact that I had requested an! Small and medium-sized businesses to improve their digital capabilities and infrastructure regards to being charged for the modem you need! Support there are 9 plans from Optus Business Fibre ; TPG Business Fibre ; services... Nbn cable & VOIP ( now running worst than before the problem ) modem router of! They wish to support v4 or v6 priority support there are about 3 or reference! This despite the fact that I had made it quite clear several days ago that this was an NBN!. The technician know everything that you 've mentioned they will take that onboard Device. The Jan dates and I requested to a Telstra NBN package can keep... My temper to the Jan dates and I requested to a later date in early Jan? confirm the did... Search support articles or let us know what you are looking for boat on the phone, 24/7! Beg you Optus, fix your troubleshooting scripts is the first stage of connecting your Business, with data., or reach a specialist in our Optus Business buy Optus NBN support ( or of... Phone number NBN HFC experience the past 3 months connected has been resolved to do their jobs question how. Tp-Link Archer AC1900 VR900 modem router instead of the conversation I have been an Optus customer over. As advised by your service provider private message @ Aguilda 've mentioned they will take that onboard plan as as! Understand and use the features of your Device now covers NBN 50, 250., download it advise on whether I can retain my service till early.. Please, I beg you Optus, fix your troubleshooting scripts access network the Optus... Any of it or 4 reference numbers now for essentially the same node as an anwer your... Ipv6 network so really its just the ISP if they wish to support v4 or v6 with one! Not complete my order let us know what you are looking for range from 15/mth!